Why Join eShepherd

eShepherd is part of Gallagher, combining a fast-moving AgTech environment with the backing of a well-established global business.

We design and deliver virtual fencing technology that helps farmers manage livestock more efficiently and sustainably. As we grow, we’re continuing to evolve our products, systems, and customer experience.

This role sits close to the customer - you’ll be helping solve real issues, feeding insights back into the business, and contributing to how we improve over time.

The Role

This is an exciting opportunity for a customer-focused, technically savvy superstar to join our Hamilton-based team as a Customer Support Representative, supporting customers and distributors across Australasia.

You’ll work closely with customers and internal teams to deliver an exceptional service experience. On a day‑to‑day basis you’ll be:

• Responding to inbound enquiries via phone, email, live chat and other channels

• Providing Tier 1 technical support and basic troubleshooting

• Sharing accurate information on products, pricing, and availability

• Processing orders and keeping customers updated on delivery timeframes

• Managing and supporting warranties

• Working with internal teams to resolve more complex issues

• Building and maintaining strong customer loyalty through exceptional customer service

This role supports our customers from across the globe, but primarily from New Zealand and Australia, so we’re looking for someone who’s open to some flexibility in their work week (e.g. Sunday to Thursday).

What You’ll Bring

You’ll have experience in a customer-facing role and be comfortable working with both people and systems. You take a practical, solution-focused approach and keep the customer front of mind. Ideally, you’ve supported customers with technical products or queries before.

You don’t need to know everything on day one, but you’ll be someone who can pick things up quickly and stay calm when things get busy.

Our ideal candidate has:

• 2+ years in a front-line customer support or service role

• Proven experience supporting a technical or software-based product environment

• Experience using CRM systems (e.g. SAP, ERP or similar)

• Strong organisation skills and the ability to juggle multiple priorities

• Excellent communication skills – both verbal and written

• A strong drive to achieve positive outcomes for customers

• Strong interpersonal skills and a collaborative approach

Nice to have:

• Experience in agriculture or a rural background is a huge advantage for customer relatability

• Familiarity with order management or supply chain processes

To apply for this role, you must currently live in New Zealand and have the legal right to work in NZ.

Benefits You’ll Enjoy

• Competitive salary and annual performance-based bonus opportunities

• Free parking and subsidised on‑site café for Hamilton-based candidates

• Flexibility to work hours outside of the norm

• Career growth opportunities as we scale globally

• Additional retirement plan contribution

• Boost App membership and staff discounts across NZ

• Life & disability insurance

• Development opportunities and career pathways in a global organisation

• Plenty of fun along the way with a friendly, supportive team

Applications will be reviewed as they are received and an appointment to the position may be made prior to the listing closing – so apply now.

Not a perfect match on paper? That’s okay - we value potential and perspective. Include a cover letter to tell us who you are, the impact you can make, and why eShepherd is the place for you.

Love what we’re building but this role isn’t quite your match? Join our talent pool! We’re scaling fast and new opportunities are always emerging - your skills could be exactly what we need next!