Why Join eShepherd

Here at eShepherd, we’re transforming livestock management with smart virtual fencing technology. eShepherd blends the energy and innovation of a fast-moving AgTech startup with the stability and reach of Gallagher, a global leader with 85+ years of experience. We’re scaling rapidly, launching new products and services, and shaping how farmers manage livestock more efficiently, safely, and sustainably using our cutting-edge virtual fencing technology.

We have a 12-month fixed-term role which is an incredible opportunity to come in, absorb industry knowledge, and make your mark on our customer success processes. Whether you aim to extend your career in AgTech, step into a fast-growing business, or explore future opportunities within Gallagher and eShepherd, this is your chance to showcase your skills, influence outcomes, and leave a real impact.

Who Thrives Here

We’re looking for people who can match our pace and curiosity. At eShepherd, part of Gallagher’s Virtual Fencing venture, success comes to those who are adaptable, resourceful, and excited to make a tangible difference in AgTech.

You’ll thrive if you:

• Are passionate about seeing great outcomes for farmers

• Embrace progress over perfection and adapt quickly to change

• Enjoy building trusted relationships and influencing change remotely

• Get energised by growth and building scalable solutions for farming

• Stay curious, practical and think strategically

• Collaborate, and operate with a solutions-first mindset

What You’ll Do

In this 12-month fixed-term role, you’ll manage a portfolio of Australian customers, helping them maximise the value of the eShepherd platform and ensuring long-term success.

Based remotely, you’ll engage with customers via calls, video meetings, and digital tools to provide proactive support and guidance. You’ll also play a key role in shaping scalable, efficient customer success processes and collaborating with Sales and Product teams to maximise impact.

Day-to-day you’ll:

• Onboard new customers with tailored training and resources

• Provide proactive, high-touch support across skill levels

• Monitor adoption and address barriers to success

• Manage key accounts, fostering loyalty and advocacy

• Identify upsell/cross-sell opportunities and track key metrics

• Share customer insights to guide product and process improvements

• Document best practices to support scalable success processes

What You’ll Bring

You’ll have the credibility and confidence to support farmers and stakeholders to utilise technology, coupled with a proactive, solutions-focused mindset. You work autonomously while collaborating with teams, thriving in a fast-paced, growth-oriented environment.

Our successful candidate will bring:

• Proven experience in customer success, account management, or a customer support role within agriculture, AgTech, or a related rural sector

• Strong technical aptitude with the ability to quickly learn and troubleshoot software and hardware used in farm operations; a strong desire to find solutions

• Exceptional communication and relationship-building skills, with credibility in agricultural contexts

• Customer-focused mindset, driven to deliver measurable outcomes for farmers

• Proactive, self-motivated, and able to work independently while collaborating effectively with teams

• Experience using CRM systems and leveraging data to manage accounts and maximise customer value

You might not tick every box, but you’ll catch our eye if you have strong farming roots and experience in a customer-focused or account management role.

Benefits We Offer

• Competitive salary and performance-based incentives

• A fully remote role with strong support from your team across NZ and Australia

• The excitement of a high-growth startup, but with Gallagher stability

• Career growth opportunities as we scale globally.

• Tools and tech that make your job easier -what you need to succeed

• Supportive team culture - we value collaboration and practical problem-solving

• Employee Assistance Program and wellbeing initiatives

Not a perfect match on paper? That’s okay - we value potential and perspective. Include a cover letter to tell us who you are, the impact you can make, and why eShepherd is the place for you.

Love what we’re building but this role isn’t quite your match? Join our talent pool! We’re scaling fast and new opportunities are always emerging - your skills could be exactly what we need next!

Whilst we are pretty keen to get this role filled, we know it's crucial we find the right fit for our organisation, so this advert will remain open until we've nailed that brief. If this sounds like a bit of you then we'd love to hear from you.