As we expand our Hamilton-based teams, this is your chance to be part of a true Kiwi tech success story making a global impact. If you’re driven by passion and purpose to protect what matters most, come help shape the future of what’s possible with us. 

About the Role

Take a hands-on leadership role at Gallagher Security, guiding a high-performing team while also working alongside them to deliver world-class customer service and sales support across APAC and IMEA. You’ll play a central role in our order processing and sales support function - empowering your team, supporting our Channel Partners, and driving continuous improvement.

What You’ll Be Doing:

• Lead and coach a team of eight, setting clear expectations and KPIs while working alongside them day-to-day

• Drive exceptional customer experiences by ensuring enquiries are handled efficiently and professionally

• Support and oversee the accurate, timely processing of Channel Partner orders and sales requests

• Collaborate across departments to meet dispatch deadlines and deliver excellent service

• Identify opportunities to streamline systems and champion continuous improvement, leading your team through change and supporting the adoption of Salesforce and new ways of working as part of our RevOps project

• Produce and analyse reports to monitor team performance and inform business decisions

• Be the first point of escalation, mentor your team, and help them grow

The Fit:

We’re looking for someone who brings energy, empathy, and a can-do mindset. You’re confident juggling priorities, thrive in a team setting, and love helping others succeed.

What You’ll Bring:

• 4–5 years’ experience in a customer service or sales support environment

• Proven organisational and planning skills, able to prioritise, pivot and deliver

• Strong communication and relationship-building skills, both written and verbal

• Hands-on experience with Salesforce and other CRM systems (SAP ERP and C4C a bonus)

• A collaborative leadership style that empowers others and fosters growth

• Experience leading teams through change, supporting the adoption of new systems and processes, and championing continuous improvement

• Friendly, solutions-focused, and genuinely committed to delivering excellent service

Working at Gallagher

You’ll be part of a global, future-focused organisation where creativity and innovation are valued and supported. Working in an environment driven by collaboration, innovation, passion, craftsmanship and mutual respect, you’ll help achieve our team purpose to translate vision into exceptional creations.

We also offer:

• Competitive salary and bonuses

• Enjoy the benefits of an office-based role with the freedom to work from home on occasion

• Free parking, a modern workspace and an on-site café

• KiwiSaver on-top and Life and Disability insurance

• A supportive team culture with team-building events, lunches and a fun environment

If you're ready to step into a leadership role where you can make a real impact, grow your skills, and work alongside a supportive team in a global tech company - we’d love to hear from you.