Lead a close‑knit customer service team for one of Australia’s most trusted rural brands.

Thunderbird has been supporting Australian farmers for 40 years with industry leading electric fencing, livestock weighing, and animal management systems. Proudly Australian made and built for rugged local conditions, our products help rural communities work smarter, safer, and more efficiently.

We’re looking for a Customer Service Team Leader who thrives in a fast-paced environment, enjoys supporting people, and is motivated by delivering great customer outcomes. If you enjoy bringing out the best in a team and working with rural customers and resellers, this is your chance to lead a high impact function inside a respected Australian brand.

About the Role

As the Customer Service Team Leader, you’ll guide and support a team of Customer Service Representatives (CSRs) to deliver exceptional pre and post sales service.

You’ll work closely with the Territory Sales Team, Tech Support, and rural reseller network, acting as the vital link between customers and the wider Thunderbird business. This is a hands-on leadership role with a blend of team coaching, customer support, and operational oversight. 

What You’ll Be Doing

• Leading, coaching, and developing the CSR team

• Ensuring service levels and order priorities are met

• Supporting customers with enquiries, orders, and product assistance

• Building strong relationships with regional resellers

• Supporting promotions, marketing activities, and sales initiatives

• Contributing to regional and national sales objectives

• Upholding Thunderbird values, safety standards, and professional conduct

About You

You’re a people focused leader who brings confidence, calm, and care to your work. You know how to get the best out of others, and you enjoy being part of a team that puts customers at the centre of everything.

What You’ll Bring

• Leadership or supervisory experience in a customer service environment

• Strong communication and relationship building skills

• Experience supporting customers by phone and in person

• Good computer skills (Excel, Word, general system confidence)

• A practical, can-do mindset (agriculture experience a bonus!)

• Ability to support continuous improvement and team performance

About Thunderbird

• Australian made, industry leading product range

• Friendly, down-to-earth culture

• Strong values, supportive leadership, and a collaborative environment

• A brand trusted by farmers, resellers, and rural communities for decades

Step Inside Thunderbird

Ready to Apply?

If you’re a natural people leader who enjoys creating great customer experiences - and you want to work with a respected Australian brand making a real difference in rural communities - we’d love to hear from you.