Why Join eShepherd

eShepherd combines the energy and innovation of a fast-moving AgTech startup with the stability and reach of Gallagher, a global leader with 85+ years of experience.

We’re scaling rapidly, introducing new products and services, and shaping how farmers manage livestock more efficiently, sustainably, and safely using our cutting-edge virtual fencing technology.

This role puts you at the heart of customer success, giving you the chance to influence product development, refine processes, and directly improve adoption and retention. You’ll be part of a purpose-driven team delivering real impact for farmers, while building your career in a high-growth, globally connected business.

Who Thrives Here

You’ll thrive at eShepherd if you:

• Care deeply about customer outcomes and take a proactive, solution-oriented approach

• Enjoy building trusted relationships and influencing change remotely

• Are motivated by measurable results and continuous improvement

• Can translate technology into practical, real-world value for farmers

• Think strategically while staying hands-on with processes and systems

• Are passionate about delivering exceptional customer experiences and seeing customers succeed

• Work collaboratively across teams to solve complex problems

What You’ll Do

You’ll manage a portfolio of New Zealand customers, helping them maximise the value of the eShepherd platform and ensuring long-term success. Based primarily in the office, you’ll engage with customers via calls, video meetings, and digital tools to provide proactive support and guidance. You’ll also play a key role in shaping scalable, efficient customer success processes and collaborating with Sales and Product teams to maximise impact.

• Onboard new customers, delivering tailored training and resources

• Provide proactive, high-touch support to customers with varying levels of experience and comfort with technology

• Monitor platform adoption and proactively address barriers to success

• Manage key accounts, fostering loyalty and advocacy

• Take ownership of onboarded customers and identify upsell and cross-sell opportunities Track and report on adoption, retention, and customer satisfaction metrics

• Aggregate and communicate customer insights to inform product and process improvements

• Document best practices and contribute to scalable customer success processes

What You’ll Bring

You have the credibility and technical confidence to guide farmers and stakeholders, coupled with a proactive, solutions-focused approach. You can clearly articulate and deliver technical information in a way that makes our customers feel at-ease. You can work autonomously while collaborating closely with teams, and you thrive in a fast-paced, growth-oriented environment.

Our successful candidate will bring:

• Proven experience in customer success, account management, or a customer support role within agriculture, AgTech, or a related rural sector

• Strong technical aptitude with the ability to quickly learn and troubleshoot software and hardware used in farm operations; a strong desire to find solutions

• Exceptional communication and relationship-building skills, with credibility in agricultural contexts

• Customer-focused mindset, driven to deliver measurable outcomes for farmers

• Proactive, self-motivated, and able to work independently while collaborating effectively with teams

• Experience using CRM systems and leveraging data to manage accounts and maximise customer value

• A relevant degree is advantageous, but practical ag experience and sector knowledge are essential

Nice to haves:

You might not tick every box, but you could have strong farming roots and experience in a customer-focused or account management role. This is a great opportunity to bring those skills together with your understanding of agriculture to make a real impact for farmers.

This role can be based in Hamilton from our headquarters on Kahikatea Drive – or remotely within New Zealand.

Benefits We Offer

• Competitive salary and performance-based incentives.

• The excitement of a high-growth startup, but with Gallagher stability.

• Career growth opportunities as we scale globally.

• Tools and tech that make your job easier - what you need to succeed.

• Supportive team culture – we value collaboration and practical problem-solving.

• KiwiSaver contributions to support your future.

• Boost App membership and staff discounts across NZ.

• Life & Disability Insurance – because looking after you and your loved ones matters.

• Hamilton site free parking, subsidised on-site café, and great eateries nearby.

• Employee Assistance Program and wellbeing initiatives.

Don’t quite tick all the boxes? If you’re excited about helping farmers succeed and shaping customer success in AgTech, we want to hear from you. Your perspective and experience could be exactly what we need.

Love what we’re building but this role isn’t quite your match? Join our talent pool! We’re scaling fast and new opportunities are always emerging - your skills could be exactly what we need next!

Start the year strong - shortlisting for this role begins in the New Year. Submit your application and we'll be in touch mid-January 2026.