Who We Are

Gallagher is a global leader in high-tech solutions, renowned for innovation and excellence. With a significant market presence in over 160 countries, we protect some of the world’s highest security environments and agricultural businesses.

We are expanding our footprint in Europe, and we’re looking for a Customer Success Representative to support the success of our award-winning eShepherd™ virtual fencing solution.

Based in Wageningen, you’ll work closely with livestock producers across the continent to help them adopt and thrive with our cutting-edge technology.

The Opportunity

This is a dynamic, customer-facing role based in our Wageningen office, where you’ll act as an Account Manager for our customers.

You’ll onboard new users, deliver training, and build long-term relationships that drive retention and growth. Your interactions with customers will primarily take place via phone, email, and virtual meetings, allowing you to support farmers across Europe - all from the office.

You’ll also play a key role in identifying opportunities for expansion and helping customers evolve their operations through strategic use of eShepherd™.

What You’ll Be Doing

• Onboard and train new customers across Europe, ensuring a smooth start with eShepherd™
• Provide ongoing support and guidance to optimise virtual fencing systems
• Build trusted relationships and act as a strategic advisor to livestock producers
• Manage a portfolio of accounts with a focus on retention, renewals, and upselling
• Collaborate with cross-functional teams to deliver customer insights and drive product improvements
• Occasionally travel to farms and events across Europe to support customers in person

What You’ll Bring

• Fluency in English and at least two other European languages (e.g. Dutch, German, French, Spanish)
• Strong organisational skills and the ability to manage multiple customer relationships
• A background in agriculture, business, or technology (degree preferred)
• Experience in customer success, account management, or sales - ideally in AgTech or a startup environment
• A proactive mindset and genuine desire to help farmers succeed
• A valid driver’s licence and willingness to travel occasionally across Europe

The Perks of the Herd

• Be part of a once-in-a-generation transformation in sustainable agriculture
• Work with a supportive, innovative, and passionate team
• Access global career development opportunities within #TeamGallagher
• Enjoy flexible working arrangements and a supportive European base in Wageningen