About Gallagher

Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities. 

Gallagher Security is on a mission to unlock more value for our customers through the power of our people and solutions. Our culture is entrepreneurial in spirit, complex, challenging, and ever changing. With operations in New Zealand, Australia, Asia, Africa, USA, Canada, the UK and Europe and exports to over 160 countries, we’re proud to be unlocking globally focused career paths for New Zealand based candidates.

We’re painting the future of what’s possible. Come join us.

The Opportunity

Take a hands-on leadership role at Gallagher Security, guiding a high-performing team while also working alongside them to deliver world-class customer service and sales support across APAC and IMEA. You’ll play a central role in our order processing and sales support function - empowering your team, supporting our Channel Partners, and driving continuous improvement.

What You’ll Be Doing:

• Lead and coach a team of six, setting clear expectations and KPIs while working alongside them day-to-day
• Drive exceptional customer experiences by ensuring enquiries are handled efficiently and professionally
• Support and oversee the accurate, timely processing of Channel Partner orders and sales requests
• Collaborate across departments to meet dispatch deadlines and deliver excellent service
• Identify opportunities to streamline systems and champion continuous improvement
• Produce and analyse reports to monitor team performance and inform business decisions
• Be the first point of escalation, mentor your team, and help them grow

The Fit

We’re looking for someone who brings energy, empathy, and a can-do mindset. You’re confident juggling priorities, thrive in a team setting, and love helping others succeed.

What You’ll Bring:

• 4–5 years’ experience in a customer service or sales support environment
• Proven organisational and planning skills, able to prioritise, pivot and deliver
• Strong communication and relationship-building skills, both written and verbal
• Hands-on experience with CRM systems (SAP ERP and C4C a bonus)
• A collaborative leadership style that empowers others and fosters growth
• A continuous improvement mindset and openness to change
• Friendly, solutions-focused, and genuinely committed to delivering excellent service

Why Gallagher?

At Gallagher, we care deeply about creating a collaborative and supportive environment where people feel empowered to do their best work. As a Customer Service and Sales Support Team Leader, you’ll be part of a close-knit team that’s focused on delivering world-class service to our partners while driving continuous improvement across how we support our global sales function. We value balance and flexibility, and we’re committed to helping our people thrive, both professionally and personally.

We also offer:

• Competitive Salary and Bonuses
• Enjoy the benefits of an office-based role with the freedom to work from home on occasion
• Free parking, a subsidised on-site café, and great eateries nearby
• Access to our community giving programme, enabling you to volunteer, have Gallagher donate to an organisation you're passionate about, or take part in a corporate challenge
• Plenty of fun along the way – team building events, inspiring guest speakers, and team lunches

If you're ready to step into a leadership role where you can make a real impact, grow your skills, and work alongside a supportive team in a global tech company - we’d love to hear from you.