Engineering Lead
Lead engineers delivering technical expertise, resolving complex customer issues, and improving secure, reliable products worldwide.
We usually respond within a week
About Gallagher
Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities.
Gallagher Security is on a mission to unlock more value for our customers through the power of our people and solutions - and right now is a pivotal moment in our evolution. We’re scaling with intent, driving an incredible growth trajectory with innovation and customer impact at the heart of everything we do. With operations across New Zealand, Australia, Asia, Africa, the USA, Canada, and Europe and exports to over 140 countries we’re building globally focused career pathways right here in New Zealand.
As we expand our Hamilton-based teams, this is your chance to be part of a true Kiwi tech success story making a global impact. If you’re driven by passion and purpose to protect what matters most, come help shape the future of what’s possible with us.
The Opportunity
As Engineering Lead, you'll play a critical role in leading our Support Engineering team and shaping the quality and reliability of Gallagher's solutions. Reporting to the Value Stream Lead, you'll guide a team of engineers through complex technical challenges, champion engineering excellence, and ensure customer issues are resolved with speed and quality.
This role combines people leadership, technical influence, and delivery accountability. You'll collaborate across the business to identify risks, drive improvements, and ensure our products remain robust, secure, and ready to meet the evolving needs of customers worldwide.
You'll be responsible for
Acting as the technical authority for the team, providing leadership and guidance across support and product engineering activities
Leading technical investigations and driving the resolution of complex customer-facing issues
Ensuring technical decisions balance quality, performance, supportability, risk, and delivery objectives
Coaching, mentoring, and developing engineers across different experience levels
Building a high-performing team through effective leadership, feedback, and development planning
Working closely with Product, Support, Manufacturing, and Project teams to achieve business outcomes
Managing technical risk, prioritisation, and delivery predictability
Driving continuous improvement across engineering practices, escalation processes, and product quality
Supporting architecture discussions, design reviews, and critical technical decision-making
Communicating technical challenges, progress, and decisions to both technical and non-technical stakeholders
Contributing hands-on when required to support critical projects or resolve complex issues
The Fit
You combine strong engineering expertise with proven leadership experience. Whether you're mentoring engineers, navigating technical challenges, or aligning priorities across teams, you bring the confidence and credibility needed to drive successful outcomes in a fast-paced environment.
You'll also bring:
A tertiary qualification in a relevant engineering discipline
At least 10 years' experience in a relevant engineering or product development environment
Proven experience delivering technical outcomes on large, complex projects
Strong leadership experience, including coaching, mentoring, and developing engineers
Experience working in support, escalation management, or customer-facing technical environments
Strong understanding of complex systems, reliability, performance, and lifecycle management
Excellent problem-solving, decision-making, and risk management capabilities
Strong stakeholder engagement and communication skills
The ability to operate effectively in ambiguous and fast-evolving environments
A commitment to continuous improvement, collaboration, and engineering excellence
Why Gallagher?
You’ll be part of a global, future-focused organisation where creativity and innovation are valued and supported. Working in an environment driven by collaboration, innovation, passion, craftsmanship and mutual respect, you’ll help achieve our team purpose to translate vision into exceptional creations.
We also offer:
Competitive salary and bonuses
Hybrid flexibility (typically 3 days in the office a week, with additional onsite days required depending on work demands)
KiwiSaver on-top and Life and Disability insurance
Mentorship and professional development opportunities
A supportive team culture with team-building events, creative inspiration trips and a fun environment
If you're passionate about leading people, solving complex technical challenges, and helping shape the future of world-class security products, we'd love to hear from you.
Applications will be reviewed as they are received, and the role may be filled before the closing date.
- Department
- Security
- Role
- Product & Technical
- Locations
- Hamilton, New Zealand
- Employment type
- Full-time
- Closing Date
- 27 September, 2026
