Operations Manager
Ready to transform farming from the ground up? Drive ag-tech innovation with eShepherd’s virtual fencing.
We usually respond within a week
Why Join Us
At eShepherd, we’re transforming livestock management with smart virtual fencing technology that gives farmers more freedom, flexibility, and insight. Our mission is simple: make farming easier, more sustainable, and more productive — without compromise.
We’re in a high-growth phase. That means big opportunities, rapid decision-making, and the chance to shape something that’s scaling globally. You’ll be part of a team building new products, entering new markets, and solving real-world challenges for farmers every day.
What makes us different? We combine startup-to-growth energy with the backing of Gallagher — a global leader trusted for nearly 85 years across 100+ countries. That means you get the excitement of building something new, with the confidence that comes from proven reliability and resources.
Our roots run deep in a purpose we live every day: Protect what matters most. It’s not just about technology — it’s about trust, care, and impact. From supporting livestock operations to helping farmers thrive, this purpose shapes how we innovate and how we look after our people and their families.
Who Thrives Here
As part of Gallagher, we carry forward a legacy of reliability and respect for farming communities. At the same time, we operate with startup energy — agile, ambitious, and always learning.
You’ll love it here if you:
Choose progress over perfection — you’re comfortable moving things forward, even when everything isn’t fully defined.
See change as fuel — you embrace ambiguity and adapt quickly as we scale.
Get energized by growth — you want to help build systems that support global expansion.
Stay curious and practical — you value solutions that work in the real world, not just on paper.
Think big, act fast — you balance strategic thinking with hands-on execution.
Collaborate to solve problems — you work cross-functionally with a solutions-first mindset.
What You’ll Do
Own and evolve eShepherd’s operational foundations to support reliable, scalable global growth.
Lead monthly Sales & Operations Planning (S&OP), aligning demand, supply, inventory, and financial forecasts.
Oversee warranty and returns processes, ensuring timely resolution, strong customer experience, and clear reporting.
Support effective Sales Order Management across device and subscription sales, working with regional and customer teams.
Coordinate global logistics and inventory to meet delivery commitments and manage demand fluctuations.
Drive continuous improvement across operational processes, systems, and cross-functional ways of working.
Collaborate closely with product, customer, finance, and group operations teams to resolve issues and enable scale.
What You’ll Bring
5+ years’ experience in operations, supply chain, or logistics roles, ideally within technology, hardware, or manufacturing environments.
Strong understanding of S&OP, logistics, inventory management, and operational process design.
Experience building or improving systems and processes that support scale and customer experience.
Data-driven mindset with the ability to analyse trends and turn insight into action.
Clear communicator who works effectively across teams, functions, and regions.
Comfortable operating in a fast-paced, evolving environment with changing priorities.
Practical, hands-on approach with a growth mindset and bias for action.
Qualifications
Bachelor’s degree in Operations Management, Business Administration, or a related field (or equivalent experience).
Nice to Haves
Experience supporting both hardware and SaaS subscription products.
Exposure to global logistics or multi-region operations.
Experience working in or alongside agriculture, agri-tech, or rural industries.
Familiarity with ERP, CRM, or logistics management systems.
Benefits We Offer
Competitive salary and performance-based incentives.
The excitement of a high-growth startup, with the stability of Gallagher.
Career growth opportunities as we scale globally.
Tools and technology to help you do your best work.
Supportive, collaborative team culture focused on practical problem-solving.
KiwiSaver contributions to support your future.
Boost App membership and staff discounts across NZ.
Life & Disability Insurance — because looking after you and your loved ones matters.
Hamilton site free parking, subsidised on-site café, and great eateries nearby.
Employee Assistance Program and wellbeing initiatives.
Don’t quite tick all the boxes?
We know great talent comes in many forms. If you’re excited about this role and believe you can make an impact — even if your experience doesn’t tick every box — we’d love to hear from you.
Love what we’re building but this role isn’t quite your match?
Join our talent pool. We’re scaling fast, and new opportunities are always emerging — your skills could be exactly what we need next.
- Department
- eShepherd
- Locations
- Hamilton, New Zealand
Colleagues
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