About Gallagher

Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities.

Gallagher Security is on a mission to unlock more value for our customers through the power of our people and solutions. Our culture is entrepreneurial in spirit, complex, challenging, and ever changing. With operations in New Zealand, Australia, Asia, Africa, USA, Canada, the UK and Europe and exports to over 160 countries, we’re proud to be unlocking globally focused career paths for New Zealand based candidates.

We’re painting the future of what’s possible. Come join us.

The Opportunity

We’re looking for a motivated Customer Service and Sales Support professional to join our Security team. In this role, you’ll provide world-class support to our Channel Partners and internal Sales teams across New Zealand and Australia.

You’ll be the first point of contact for enquiries, order processing, and day-to-day support - keeping things moving smoothly, accurately, and with a strong customer focus. Whether you’re answering calls, preparing documentation, managing CRM updates, or helping resolve issues, you’ll play a key part in delivering a seamless experience for our partners.

If you enjoy balancing detail, service, and teamwork, this is a role where you can make a meaningful impact.

What you’ll be doing:

• Respond to customer enquiries by phone and email, ensuring timely, helpful support
• Manage order entry, quoting, credits/debits, and third-party order processing
• Prepare export and shipping documentation when required
• Track and trace consignments and raise transport claims
• Maintain accurate customer information and interactions in SAP C4C
• Support Sales teams with operational tasks and updates
• Build strong relationships with channel partners and internal teams
• Participate in ongoing training to keep up with product changes and new releases
• Contribute to continuous improvement initiatives and positive team culture
• Provide cover for team members as needed and support broader team objectives

The Fit

You’re someone who thrives in a busy support environment and genuinely enjoys helping people. You can juggle competing priorities while staying calm, organised, and accurate. You communicate clearly, solve problems proactively, and pick up new systems quickly.

Most importantly, you bring a friendly, customer-centred approach and enjoy being part of a collaborative team.

You’ll bring:

• Experience in customer service or sales support (around 2 years)
• Strong communication skills - written and verbal
• Confidence working across email, phone, CRM systems, and MS Office
• High attention to detail and accuracy
• Ability to work under pressure and manage deadlines
• A proactive, team-focused attitude
• Experience with SAP ERP or CRM is an advantage
• Familiarity with freight/logistics processes is beneficial

Why Gallagher?

We’re proud of the culture we’ve built - one that values flexibility, trust, and continuous improvement. You’ll be joining a supportive team where you can build strong relationships, grow your capability, and be part of a global company making a real impact.

We also offer:

• Competitive Salary and annual bonuses
• Enjoy the benefits of an office-based role with the freedom to work from home two days a week
• Life and Disability Insurance and KiwiSaver on top
• Staff discounts through the Boost App
• A vibrant culture with team events, learning sessions and great coffee

If you’re looking for a role where you can support customers, build your skills, and be part of a global Kiwi success story, we’d love to hear from you.